Privacy Policy
The types of personal information we collect. How we use your information. With whom we share it. Your rights and choices regarding your information.
Our websites, applications, and products. Events, surveys, and social media. Sweepstakes, contests, and customer service interactions. Sales and support records when you purchase or service a product. With your consent, data from your California Mobility product.
Contact Information: Name, address, city, state, ZIP code, age/date of birth, occupation, email, and phone number.Payment Information: Bank account details, credit/debit card numbers, CVV code, expiration date, and payment history.Financial Profile: Information related to your creditworthiness, assets, income, or liabilities (e.g., for financing).Vehicle Information: License plate number, Vehicle Identification Number (VIN), make, model, year, selling/servicing dealer, purchase/lease date and term, service history, mileage, battery/oil status, fuel/charging history, system functions, and diagnostic codes.Demographic Information: Gender, date of birth, marital status, and household composition.Media: Photographs and videos you submit (e.g., for contests, social sharing).Social Security Number (SSN): In limited cases, such as for sweepstakes winners or if compensation requires tax reporting.Purchase and Service Details: The type of product purchased and services provided.
Browser and Device Information: Media Access Control (MAC) address, computer type (Windows/Mac), screen resolution, operating system, browser type/version, and mobile device identifiers.Cookies: Small data files stored on your device. Cookies help us with security, navigation, displaying information effectively, and understanding Site usage.You can typically manage cookies through your browser settings (accept, decline, disable, or receive notifications). Declining cookies may affect Site functionality.
Pixel Tags, Web Beacons, Clear GIFs: Used on some Site pages to track user actions and compile statistics about Site usage and responses.IP Address: A number automatically assigned to your computer by your Internet Service Provider. We log IP addresses for Site administration, usage analysis, and server diagnostics.Do Not Track (DNT) Signals: Your browser’s DNT selection may not affect our collection of cookie information for analytics and internal purposes. To fully opt-out of tracking, manage your browser/device settings to delete/disable cookies and other tracking tools.
Providing Products and Services: Fulfilling requests, managing accounts, processing payments, and maintaining customer relationships.Improving Our Offerings: Enhancing the quality, safety, and security of our products and services; developing new products.Operating Our Site: Managing registration, autofilling data fields for convenience.Customer Support: Providing vehicle support, service (like recall information), warranty administration, and product updates.Product Performance: Evaluating performance and safety, research, and troubleshooting.Eligibility Verification: For purchases or incentive programs.Marketing and Analytics: Personalizing communications, analyzing trends, and marketing our products and services.Dealer Support: Facilitating electronic signature and delivery processes.Legal and Contractual Compliance: Meeting legal, regulatory, or contractual requirements.
With Service Providers: To third parties who provide services on our behalf, such as website hosting, data analysis, payment processing, IT services, email delivery, marketing, and auditing.For Verification and Fulfillment: To verify your information, approve Site registration, authenticate payments, and process orders. This may involve sharing with third parties offering products/services on the Site or those providing credit reporting, payment, or order fulfillment.Business Transfers: To a third party in the event of a reorganization, merger, sale, joint venture, assignment, or other disposition of our business, assets, or stock (including in bankruptcy).With Your Consent: For example, if you sign up for programs offered by our partners, we may share enrollment information or device activation status.Legal and Safety Reasons: When we believe it’s necessary or appropriate:Under applicable law (including laws outside your country of residence). To comply with legal processes or respond to requests from public/government authorities. To enforce our terms and agreements. To protect our operations, rights, privacy, safety, or property, or that of our affiliates, you, or others. To pursue available remedies or limit potential damages.
These cookies may contain de-identified demographic or other data linked to information you’ve submitted (e.g., your hashed email address shared with a data provider). Third-Party Advertising: We permit third-party advertising partners (e.g., Google) to use tracking technologies for “retargeting.” This means they place a cookie on your browser when you visit our Site to identify you and serve you ads on other sites based on your browsing activity.Opting Out of Interest-Based Advertising: Digital Advertising Alliance (DAA): https://optout.aboutads.info/?c=2&lang=EN Network Advertising Initiative (NAI): http://optout.networkadvertising.org/?c=1 You can also adjust your browser settings to reject cookies or select “Do Not Track” (though we cannot control if third-party partners honor DNT signals).
Google’s Privacy Policy: https://www.google.com/intl/en/policies/privacy/ Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout/ We use features like Google Analytics Demographics and Interest Reporting, Display Network Impression Reporting, Remarketing, and User ID Extension. We and third-party vendors like Google use first-party and third-party cookies to compile data on user interactions with ads. You can set ad preferences via Google Ad Settings or opt-out via the NAI page or Google Analytics Opt-Out Browser add-on.
Opt-Out: You can opt out of marketing emails by following the unsubscribe link in each email. If you have an account, you may be able to change preferences there. You can also contact us directly (see Section 13: Contact Us).Please note: Even if you opt-out of marketing, you may still receive administrative communications (e.g., order confirmations, technical updates, important notices).
Ask what information we hold about you. Request correction of inaccurate information. Request erasure of your information (subject to legal limitations). Receive a copy of your information. Ask us to stop using your information for certain purposes. Opt-out of personal information collection by pixel tags. Limit how we use your information. Request that we do not share your information (subject to exceptions outlined in this Policy). Opt-out of any financial incentive programs we may offer.
Right to Know: Request information about the personal information we collect, use, disclose, and sell.Right to Delete: Request deletion of your personal information (though we may retain it for certain permitted purposes).Right to Opt-Out of Sales: We do not exchange your information with third parties for money. However, California law may consider some sharing (to enhance your experience or for marketing) as a “sale.” You can direct us not to “sell” your personal information.Right to Opt-Out of Financial Incentive Programs. Non-Discrimination: We will not discriminate against you for exercising your CCPA rights, though we may offer different service levels if reasonably related to the value of your information.
Right to access your personal data. Right to rectification (correct inaccurate data). Right to erasure (“right to be forgotten”), under certain conditions. Right to restrict processing. Right to object to processing (e.g., for direct marketing). Right to data portability. Right to complain to a supervisory authority. Right to withdraw consent (if processing is based on consent).
Processing fairly and lawfully. Collecting for specified, explicit, and legitimate purposes. Ensuring information is adequate, relevant, and limited to what’s necessary. Keeping information accurate and up-to-date to the best of our ability. Retaining identifiable data only as long as necessary. Processing data securely. If we process personal information for purposes not specified here, we will provide notice.
Email: [email protected]Mailing Address: California Mobility Attn: Customer Service 11601 Wilshire Blvd # 500 Los Angeles, CA 90025, 85024-5651 (Note: “85024-5651” appears to be an Arizona ZIP code; please verify and use the correct address.) Telephone: (000) 000-0000